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The rules of purchase and sale at the online shop "Mirra-shop.com"


1. Definitions

1.1. The seller is a private legal entity CJSC “Intermira” registered as a juridical person at the Vilnius branch of The Centre of Registers of The Republic of Lithuania. Legal entity code 303267470, legal address A. Jakshto str. 13-48, LT-01105 Vilnius, address of correspondence: A. Jakshto str. 13-48, LT-01105 Vilnius.
1.2. Mirra-shop.com is an international version of the online shop www.mirra-shop.com in Russian, accessible at the URL www.mirra-shop.com/eu-ru/ and an international version of the online shop www.mirra-shop.com in English, accessible at the URL www.mirra-shop.com/eu-en/.
1.3. The Buyer – any person 16 years of age or older, whose legal capacity is not limited by the court; 2) persons from 14 to 16 years with the consent of parents or guardians, except when they independently manage their income; 3) legal entities; 4) authorized representatives of all the persons mentioned above.
1.4. Parties - the Buyer and the Seller together.
1.5. Personal data - any information related to a directly or indirectly identified individual whose identity can be proven by using such data as personal code, one or more features of the physical, physiological, psychological, economic, cultural or social character inherent by the person.
1.6. Rules - these "Rules of purchase and sale at the online shop Mirra-shop.com"
1.7. Account - the result of the buyer's registration at Mirra-shop.com, after which a personal account is created where personal data and the history of orders of the buyer are stored.
1.8. Privacy Policy - a document confirmed by the seller, which provides basic Rules for processing, collecting and storing Personal Data using the services of Mirra-shop.com.

2. General Provisions

2.1. The Buyer agrees with these Rules by ticking "I've read and agree with the rules of Mirra-shop.com". Thus, these Rules of Sale (hereinafter the "Rules") become binding legal document to the parties in which the rights and obligations of the Buyer and the Seller are described: the terms of purchase and payment for goods, the procedure for the delivery and return of goods, the responsibility of the parties and other provisions related to purchase and sale of goods at the online shop Mirra-shop.com.
2.2. Only the Buyers who comply with clause 1.3 of these rules are entitled to make purchases at Mirra-shop.com. By agreeing with these Rules and having read the Privacy Policy, the Buyer confirms that according to clause 2.4. of these Rules, he has the right to register and purchase goods at the online shop Mirra-shop.com.
2.3. The Seller reserves the right to amend, correct or supplement the Rules at any time in cases provided by legal acts of the Republic of Lithuania. Any changes, corrections or additions authorized by the Buyer will be announced upon logging on to Mirra-shop.com, and in order to make purchases in the online shop the Buyer will have to reconcile with the amended Rules. In order to ensure the acquaintance of the Buyer with any changes of the Rules, the will be sent a link to the new edition of the Rules to the e-mail address specified by the Buyer. The new edition of the Rules comes into force from the moment of publication at Mirra-shop.com.
2.4. The buyer must get acquainted with the Privacy Policy confirmed and published by the Seller at http://mirra-shop.com/eu-en/legal/privacy/. The Buyer expresses its consent or disagreement with the concrete ways of managing his Personal Data by the Seller in the manner specified in the Privacy Policy.
2.5. If the Seller has the right or obligation to provide information or documents to the Buyer by email, in all cases the Buyer himself is responsible for providing valid and owned by the Buyer e-mail address.

3. Registration of the orders, the moment of conclusion of legal relations of purchase and sale

3.1. The buyer can shop at the Mirra-shop.com after registering at the Mirra-shop.com online shop (entering the login and password).
3.2. When placing an order the Buyer must enter in the designated place the necessary Personal Data required by the Privacy Policy for the purpose of proper order fulfillment.
3.4. The contract and legal relations of purchase and sale between the Buyer and the Seller are considered concluded from the moment when the Buyer, having chosen the goods and service and having formed a basket of goods, fulfills all stages of registration of the order, the last of which is the choice and confirmation of the method of payment. The seller sends an order confirmation to the Buyer to the specified e-mail address.
3.5. Each Buyer’s order is stored in the Mirra-shop.com database.

4. Rights of the Buyer

4.1. The Buyer has the right to buy goods and order services at Mirra-shop.com in the order established by these Rules.
4.2. The buyer has the right to cancel the order in the way described in these Rules.
4.3. The buyer has the right to terminate the contract in the manner described in these Rules.
4.4. The buyer has the right to change or return the goods in the way described in these Rules.
4.5. The Buyer has other rights provided in these Rules, the Privacy Policy and the Legal Acts of the Republic of Lithuania.

5. Obligations of the Buyer

5.1. The Buyer using Mirra-shop.com must fulfill his obligations to comply with these Rules, Privacy Policy and other conditions specified in Mirra-shop.com, as well as not to violate the legal acts of the Republic of Lithuania.
5.2. The buyer obliges to pay in time for the purchased goods and to accept them in the order established by these Rules.

6.1. The seller has the right to modify, stop or disable certain functions of Mirra-shop.com or parts of it.
6.2. The seller has the right to suspend or terminate the activity of Mirra-shop.com. In this case all confirmed and accepted orders are completed, and new ones are not accepted.
6.3. The Seller has the right to change the method and scope of the services provided by Mirra-shop.com, suspend or terminate their provision.
6.4. If the Buyer tries to violate the stability and security of the Mirra-shop.com online shop or violates his obligations, the Seller has the right to limit or retain the opportunity to use the online shop immediately and without warning, and to delete the Buyer’s Account in exceptional cases.
6.5. The Seller has the right to cancel Buyers order without warning in advance if the Buyer, having chosen the methods of payment provided in paragraphs 8.2.1. or 8.2.3. of these Rules does not pay for the goods within 7(seven) business days.
6.6. If the Buyer chooses the method of payment provided in paragraph 8.2.2. of these Rules - by bank transfer, the Seller has the right to contact the Buyer by the contacts provided in the order in case of any ambiguity about the information provided in the order. In this case the delivery time is counted from the moment when the Seller contacts the Buyer. The Seller has the right to cancel his order without warning the Buyer in advance i) if the Seller fails to contact the Buyer within 2 (two) business days, or ii) the Buyer does not provide the required information within the specified period.
6.7. The Seller has other rights provided in these Rules, the Privacy Policy and the Legal Acts of the Republic of Lithuania.

7. Obligations of the Seller

7.1. The Seller obliges to create the opportunity for the Buyer to use the services provided in the online shop Mirra-shop.com on the terms established by these Rules and the online shop.
7.2. The Seller commits to provide clear and understandable information to the buyer at Mirra-shop.com, approved by Article 6.353 of the Civil Code of the Republic of Lithuania.
7.3. The seller commits to respect the right of the Buyer's privacy of the personal information belonging to him, filled in the registration form of the online shop, i.e. use it only in the manner prescribed by these Rules, the Privacy Policy and legal acts of the Republic of Lithuania.
7.4. Before placing an order by the Buyer, the Seller must inform him about the suspension or termination of the functions important for the performance of the order, as well as the changes indicated in the paragraphs 6.2-6.3 of these Rules, providing appropriate information on the Mirra-shop.com website.
7.5. The Seller commits to provide the Buyer the ordered goods and accept the goods returned by the Buyer under the conditions specified in these Rules.
7.6. In exceptional cases, when due to unforeseen circumstances the Seller can not deliver the goods, he obliges to offer a similar or similar-quality goods. If the Buyer refuses to accept a similar product, the Seller commits to return the Buyer the money paid by him within 14 (fourteen) business days - if the payment was made in advance, and in all cases to cancel the order.
7.7. The Seller, not willing to accept the obligations of the Buyer, must provide the Buyer a reasoned written response no later than 14 (fourteen) calendar days from the date of the Buyer's request, unless otherwise stipulated by the legal acts of the Republic of Lithuania and the EU.
7.8. The Seller commits to comply with other obligations provided for by these Rules, the Privacy Policy and legal acts of the Republic of Lithuania.

8. Cost of goods, procedure and terms of payment

8.1. The prices of goods at Mirra-shop.com and in the order are indicated in Euros, including the amount of VAT set by the legal acts of the Republic of Lithuania at the time of purchase.
8.2. The buyer can pay for the goods in one of the following ways:
8.2.1. through the PayPal payment system;
8.2.2. by bank transaction;
8.2.3. by credit card;
8.3. When paying in methods specified in paragraphs 8.2.1 to 8.2.3, only after receiving payment for the order begins the formation of the parcel and starts the timing of the delivery of goods.
8.4. The Buyer confirming these Rules agrees, that the documents associated with the order are sent by e-mail specified by him in the registration form. The invoice must be provided to the Buyer not later than the transfer of the goods to him. The invoice shows the selected product, its final price, including all taxes, shipping costs, administrative and other required data.
8.5. The seller also places information about orders in the section "Personal account" on Mirra-shop.com. After the Buyer makes an order, in the "personal cabinet" he sees and can print a document containing information about the order (ordered goods, address and name of the recipient, form and status of payment).
8.6. After the Buyer makes an order and the Seller confirms it, the price of the goods can not change, except when the price has changed due to a technical error of the system or other objective circumstances net dependent on the Seller. If the Buyer refuses to buy the goods at a new price, he has the right to refuse the order, informing the Seller about it within 2 (two) business days. After the cancellation of the order in the order provided in this clause, all the money paid by the Buyer shall be returned.

9. Delivery of goods

9.1. Ordered and paid goods at Mirra-shop.com are delivered to the buyer by post or courier. Conditions and cost of delivery of goods are described at http://mirra-shop.com/eu-en/info/delivery/.
9.2. Choosing the delivery of goods:
9.2.1. The buyer commits to indicate the exact address for the delivery of goods.
9.2.2. The buyer obliges to personally accept the goods. In the case when he can not accept the goods personally and the goods are delivered to the specified address, based on other data provided by the Buyer, the Buyer has no right to claim against the Seller concerning the delivery of goods to the wrong entity.
9.2.3. Goods can be delivered by mail or courier service.
9.3. The goods can be picked up by the individual for which an order is issued or specified by the Buyer at the time of placing an order for another person. In order to pick up the goods, the Buyer must present a valid identity document to the post office worker: a passport, an identity card or a driver's license.
9.4. The Seller commits to deliver the goods to the Buyer in accordance with the delivery dates specified at Mirra-shop.com. These terms are not applied in cases when there are no necessary goods at the seller's warehouse and the Buyer is informed about the absence of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to circumstances unforeseen and unrelated to the Seller. In this case the Seller must immediately contact the Buyer and settle all the questions on the delivery of goods. If the Seller does not deliver the goods within the additional period, the Buyer may use the right provided in paragraph 11.1 of the Rules, refuse the goods and terminate the contract of sale and purchase.
9.5. In all cases the Seller is released from liability for violation the terms of delivery of goods, if the goods are not delivered to the Buyer or delivered late due to the fault of the Buyer or due to circumstances depending on the Buyer.
9.6. Having received the goods, the Buyer obliges to check the condition of the package and the goods and sign the invoice, consignment note or other document of delivery of the parcel. After signing the invoice, delivery note or other delivery document of the parcel, it is considered that the parcel is transferred by the Buyer in proper condition, and there are no damages of the goods the basis of occurrence of which are not considered to be manufacturing fault or inconsistencies in the goods (such as can be established by means of an external inspection). Having discovered that the package is damaged (dented, damp or otherwise damaged), the goods are damaged and(or) not complete, the Buyer commits to mark it in the invoice, waybill or other document of delivery of the parcel, and also with the participation of the Seller or his representative to draw up an act of damage (mismatch) in free form of the parcel and(or) the goods. If the Buyer does not comply with these actions, the Seller shall be released from liability to the Buyer for damage of the goods if the cause of such damage is not a manufacturing fault, and also for the inconsistency of the goods, if such discrepancies can be established during the external inspection of the goods.
9.7. The risk associated with the accidental destruction of the product or its breakdown, passes to the Buyer from the moment he receives the goods.

10. Quality guarantee and expiration date

10.1. The characteristics of each sold product in the Mirra-shop.com online shop are indicated in it’s descriptions at Mirra-shop.com.
10.2. The seller offers goods of the proper quality, i.e. the characteristics of the goods correspond to their description. The goods meet the conditions of the contract of sale, if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the goods that the Seller presented as an example or model, advertising it at Mirra-shop.com;
10.2.2. goods are used for the purpose, for which goods of this type are usually used;
10.2.3. the product meets the quality indicators that are usually characteristic for the goods of this type and which the Buyer has right to expect according to the statements of the manufacturer, his representative or seller, including advertising and marking of the goods.
10.3. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online shop may not correspond to the actual size, shape and color due to the settings set on the Buyer's monitor.
10.4. The guarantee provided by the Seller does not limit the consumer rights provided by legal acts in the case of purchase of the goods of inadequate quality.

11. Right to terminate the contract of sale, return and exchange of goods

11.1. Return policy
The buyer has the right to return all goods, except for the following:
11.1.1. Perfumery, cosmetics and hygiene products;
11.1.2. printed books, reproductions and other products of the printing industry;
11.2. Rules for return and exchange of goods of inadequate quality
11.2.1. Goods of inadequate quality are subject to exchange or refund in the manner prescribed by these Rules and in accordance with the requirements of legal acts of the Republic of Lithuania.
11.2.2. If the Buyer purchased the goods of improper quality and indicated it in the document on acceptance of the goods or if the improper quality of the goods is connected with the factory defect that existed already at the time of purchase of the goods or inconsistency with the specifications specified by the manufacturer, the Buyer has the right, at its discretion, to demand:
11.2.2.1. to accordingly reduce the price of the goods;
11.2.2.2. to exchange the goods for a similar good quality product, except if the defects are insignificant or are caused by the buyer;
11.2.2.3. to return the money paid for the goods or terminate the contract if the sale of goods of inadequate quality is an essential breach of the contract.
11.3. When returning goods, the Buyer must comply with the following conditions:
11.3.1. the Buyer is obliged to inform the Seller in time on the e-mail eu@mirra-shop.com, in the message indicating the returned goods;
11.3.1.1. submit a document confirming the purchase;
11.3.1.2. submit a statement in free form.
11.3.2. The Buyer can use his right to return goods of inadequate quality within 7 (seven) calendar days from the date of receipt.
11.3.3. The seller reserves the right not to accept the goods returned by the Buyer if the Buyer does not adhere to the procedure for the return of the goods established by these Rules.
11.3.4. The buyer is obliged to pay the costs associated with the delivery and return of the goods, and the Seller, having ensured that the goods are returned because of inadequate quality, is obliged to cover the costs of the Buyer associated with the delivery and return of the goods.
11.3.5. Money are returned to the Buyer within 14 (fourteen) calendar days from the date of receipt of the message by the Seller about improper quality of the goods. If the goods were not returned by the Buyer, the period provided in this clause shall be counted from the date of receipt of the Goods by the Seller. Having confirmed these Rules, the Buyer agrees that the money for the returned goods will be transferred by bank transfer to the Buyer's bank account, unless the Seller and the Buyer agree otherwise.
11.3.6. The seller does not refund money for goods damaged by the Buyer specifically or by negligence (those affected by chemicals, open flame, heat, sharp objects, etc.), or if the rules for using and storing the goods were violated, or the goods were used for other purposes.
11.4. Exchange and return of the wrong product
11.4.1. If the Buyer has received goods not ordered by him, he is obliged immediately, but not later than within 7(seven) business days to inform the Seller by email eu@mirra-shop.com or by phone +370 699 68977. The Seller commits to accept such goods and exchange them for the one’s ordered by the Buyer. If the Seller can not exchange the goods, he returns the money to the Buyer. The money are returned to the Buyer within 14 (fourteen) calendar days from the date of receipt of the message by the Seller about the desire to use this right. If the goods were not returned by the Buyer, the period provided in this clause shall be counted from the date of receipt of the goods by the Seller. Confirming these Rules, the Buyer agrees that the money for the returned goods will be transferred by bank transfer to the Buyer's bank account, unless the Seller and the Buyer agree otherwise.
11.4.2. The procedure for refunding money and goods is provided in paragraph 11.5 of these Rules.
11.5. The procedure for the return of goods and money
11.5.1. The buyer can use the right to return the goods only if the period for the return of goods has not expired, the goods have not been spoiled, they have not lost their presentation view and were not used. All products must be returned with original labels, protective films and in the original packaging.
11.5.2. All gifts received together with the purchased goods must also be returned.
11.5.3. The Buyer must specify the sender's address when returning the goods and pack the goods properly so that they are not damaged during the shipment. The Seller is not responsible for the parcels packaged inappropriately, for the incorrectly indicated address, and also in case of loss or damage of the parcel during its shipment.
11.5.4. If the Buyer purchases a set of goods in Mirra-shop.com, he is obliged to return the entire set to the Seller, i.e. in such cases the Buyer may use the right provided in clause 4.2. of these Rules concerning the whole set. In the case that at least one of the goods does not meet the requirements specified in clause 11.5.1 of these Rules, the Seller has the right to refuse to accept the returned set of goods.
11.5.5. The buyer, taking advantage of the rights specified in clauses 11.1, 11.2 and 11.4., Must follow the requirements for the return of goods and adhere to the procedure provided in these Rules.
11.5.6. If the Buyer has used the rights specified in clauses 11.1, 11.2 and 11.4, the money are returned to him within 14 (fourteen) calendar days from the date of receipt of the message by the Seller about the desire to use this right. If the goods were not returned by the Buyer, the period provided in this clause shall be counted from the day the goods are received by the Seller.
11.5.7. By confirming these Rules, the Buyer agrees that the money for the returned goods will be transferred by bank transfer to the Buyer's bank account, unless the Seller and the Buyer agree otherwise.
11.5.8. Taking advantage of the rights provided for in clauses 11.1, 11.2 and 11.4, the buyer shall be returned: the price of the goods and the costs of delivery.
11.5.9. Expenses related to the delivery of the goods shall not be returned if the Buyer chooses another delivery method not previously offered by the Seller, which is indicated at http://mirra-shop.com/eu-en/info/delivery/.
11.5.10. The Seller reserves the right not to return the money until the goods are returned to the Seller or compliance with the requirements specified in 11.5.1 of these Rules is checked.
11.5.11. If after the exchange of goods, the price of the goods has changed, the Buyer have to pay the Seller a new price.

12. Liability

12.1. The Buyer is responsible for the actions performed when using Mirra-shop.com.
12.2. The Buyer is responsible for the safety and/or transfer to third parties of his login data to the online shop. If Mirra-shop.com is used by a third party using the Buyer's data for entry to the online shop, the Seller considers such person to be the Buyer.
12.3. The seller is exempted from any liability in cases where the loss arises from the fact that the Buyer, not taking into account the Seller's recommendations and his obligations, has not been acquainted with these Rules and the Privacy Policy, although such an opportunity was granted to him.
12.4. If the online shop has links to third-party sites, then the Seller is not responsible for the information contained in them or their carried activities. A third-party site is also the Russian version of the site Mirra-shop.com, intended for Buyers from Russia, available at http://mirra-shop.com/ru-ru/. Third parties are responsible for the information provided by them, its reliability and accuracy. The seller is not required to check the contents of the transmitted external information or to control illegal actions.

13. Marketing means used by the seller

13.1. The seller at his own discretion may be the initiator of various actions in the online shop Mirra-shop.com.

14. Exchange of information

14.1. According to clause 2.2 of the Rules, the Seller sends all emails to the e-mail address specified by the Buyer.
14.2. The Buyer sends all the messages and questions via the means of communication the Seller specified in the section "Contacts".

15. Final Provisions

15.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. The laws of the Republic of Lithuania shall apply to relations arising from these Rules.
15.3. All disagreements arising from these Rules are resolved through negotiations. If within 20 (twenty) calendar days the Parties fail to agree, disputes shall be subject to review in the manner established by the legislation of the Republic of Lithuania.


Revision of Regulations of 2018 05 15
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